how do i shop with swagg at a retailer?

To shop smarter with SWAGG in-store, simply select your card or offer within SWAGG and then show your phone to the checkout clerk at any SWAGG participating merchant. The clerk will scan the phone or enter the numbers, that's it.

can i use existing store gift cards with swagg?

Yes, you can import your existing plastic gift cards, loyalty cards and membership cards into SWAGG for over 320 merchants. SWAGG helps you manage them straight from your phone - get available balances and show them at checkout.

what is a swagg gift?

A SWAGG GIFT is a mobile GIFT (card) that you can send, receive or swap from your mobile phone. You can pick a specific store or let the recipient choose exactly what they want from the list of SWAGG participating merchants.

what is swagg?

SWAGG is an app that manages your gift and rewards cards on your phone. It also provides you with offers from over 3,500 merchants across the U.S. Plus; you can buy and send digital gift cards from over 10 SWAGG GIFT participating merchants.

i received a swagg gift? what is it and what can i do with it?

A SWAGG GIFT is a digital-only mobile gift card that can be purchased and sent to friends anywhere, anytime. Follow the instructions in the email notification to claim your SWAGG GIFT. You can redeem your SWAGG GIFT at participating merchants in-store at checkout, and some online as well.

can i recommend swagg to a friend? how do i do that?

Yes you can! Go to the 'More' section of the SWAGG app and then chose 'Recommend to a Friend'. Then just follow the prompts.

does it cost money to use swagg?

Currently SWAGG is FREE to download and use, but there are fees associated with purchasing or exchanging of SWAGG GIFTS.

why do i need to register? how do i do it?

SWAGG is a product which allows you to make purchases and save gift cards, rewards cards and offers. In order to keep track of all your information and keep it secure, we require you to register. Registration is easy -- just download the app and follow the prompts to sign up. You can also register with Facebook connect.

how do i access swagg in order to get started?

The SWAGG app is available through the App Store or through the Android Market. You can also register and use SWAGG from your computer or mobile phone web browser at: www.SWAGG.com

i got an email saying i had received a swagg gift. what do I do now?

That's great! Follow the instructions in the email notification to claim your SWAGG GIFT. You can redeem your SWAGG GIFT at participating merchants in-store at checkout, and some online as well.

i am locked out of my swagg account. what should I do?

SWAGG allows five attempts to sign in successfully. For your protection, the account is locked out after the fifth attempt. If you are locked out but know your user name and password, wait 20 minutes and try again. If you are locked out but do not know your password, click Forgot Password and then follow the prompts. An email message will be sent to you with a link to finish resetting your password.

i can't remember my password. what should i do?

You can reset your password by clicking Forgot Password and then follow the prompts. An email message will be sent to you with a link to finish resetting your password.

the balance on my card seems incorrect. how can i get the correct balance?

To update the balance on your card, select the card and then tap Refresh on the card details screen.

i can't remember my username. what can i do?

Your username is the email address you used to sign up for SWAGG. If you don't remember the email address you used, please email us for assistance at support@swagg.com.

i am getting offers from stores that aren't near me. how do i change that?

Check your location settings in the SWAGG app and on your mobile device by checking your mobile device settings:

1. SWAGG App: Verify that your zip code is correct by going to the 'More' section of the app, then choosing 'My Profile', then 'User info' and then check the Home Zip Code field.

2. Mobile Device: Turn Location Services "On" for SWAGG

i sent a swagg gift to the wrong email address. can i resend to the correct address?

No, you cannot re-send a SWAGG GIFT. You can purchase a new SWAGG GIFT and send it to the correct address. Contact us at support@swagg.com within 7 days so we can cancel the purchase. Important: SWAGG GIFTS that are unclaimed and not activated are automatically refunded after 7 days.

i lost my phone; can i de-activate or protect my swagg account?

Yes, you can manage your account online by signing in at www.SWAGG.com and choosing 'My Account'.

what is a swagg gift? how is it different from a normal gift card?

SWAGG GIFT is a mobile gift card that can be used during checkout at SWAGG GIFT participating merchant stores and websites. SWAGG GIFTS are digital-only (no plastic ever). SWAGG GIFTS also can be exchanged from one SWAGG GIFT participating merchant to another.

where can i use a swagg gift card?

You can use a SWAGG GIFT at any of our participating merchant stores and their websites.

how do i exchange my swagg gift for a different brand?

Select the SWAGG GIFT in the CARDS section. Select 'Exchange' which will appear below the card. Select the participating merchant you would like to switch the SWAGG GIFT to and follow the prompts.

can i change an imported gift card to a different brand?

No, only SWAGG GIFTS can be exchanged from one merchant to another.

what types of cards can i load into my swagg account?

You can import/load rewards, loyalty, membership and gift cards into SWAGG. From the Cards section, select the plus sign and then select either Add Gift Card or Add Rewards Card.

how do I know if a plastic card i have can be loaded into my swagg account?

You can view the list of merchants available or use the search function to look for the merchant.

i am trying to import a plastic gift card but it is asking me for a username and password. where do i get this?

This is your username and password for the merchant's website where you normally retrieve gift cards or rewards balance information.

why can i get balance information on some of my gift cards/loyalty cards but not on others?

SWAGG pulls balance information, if it is available, and if you provided the online information necessary to obtain the balance information.

Note: Some merchants provide balance information and others do not.

do i need to keep the plastic cards that i loaded into my swagg account?

Yes, please keep your cards in a safe place in case you need them in the future.

do i need to choose a merchant for my swagg gift before i can use it?

Yes, prior to being able to make a purchase with your SWAGG GIFT, you will need to activate it by choosing a participating merchant, and then you're ready to go shopping!

i want to send a swagg gift to my friend who doesn't have the swagg app. can i still do it?

Yes, you can send a SWAGG GIFT to anyone with an email address. SWAGG GIFTs can be activated online at www.SWAGG.com.

what denominations of swagg gifts can i purchase?

SWAGG GIFTS start at $15 and go up to $250.

i just sent a swagg gift. how do i know if my friend received it?

You will receive an email notification if your friend has not received or claimed the SWAGG GIFT within 72 hours. If the GIFT is not received or claimed within 7 days, you will be notified and issued a refund.

can i customize what offers i see in swagg?

You can use the offer preferences to choose which offers appear in SWAGG. You can access offer preferences by selecting the tool icon in the upper left hand side of the Offers screen in list view.

can i save an offer and use it later?

Yes, simply select the star to the right of the offer to Save it. Then select Submit to save all selected offers.

how do i view the details of an offer? (expiration date, terms & conditions etc.)

Select the offer to see details. To see terms and conditions information, select the 'I' icon.

how can i change the offers i receive based on my location?

To receive location-based offers, check your location settings in the SWAGG app and on your mobile device by checking the app you're your mobile device settings.:

1. SWAGG App: Verify that your zip code is correct by going to the 'More' section of the app, then choosing 'My Profile', then 'User info' and then check the Home Zip Code field.

2. Mobile Device: Turn Location Services "On" for SWAGG

After making modifications, log out of the app and then sign back in.

how do i make sure i will get all offers available from my favorite merchant?

To ensure that you receive all offers from your favorite merchant go to the Stores section of SWAGG, then select + in the upper left hand corner. Select from the list of stores or search for the store via the search box. Once the store has been added simply select the store and scroll down to check for available offers.

how do i redeem one of my gift or rewards cards in the store? online?

To redeem a card, go to the Cards section and then select the card you wish to use. Choose Use Card, Use In Store or Use Online depending on the card. When the card information displays, show the phone to the sales associate for processing or enter the information you see online to complete your purchase.

can i use an offer and a gift card in swagg together at checkout?

Yes. First select your offer to redeem to ensure the discount is applied before the purchase. Then, use the tabs to move to the gift or reward card to redeem them next.

how do i redeem a swagg gift in store, online?

To redeem a SWAGG GIFT go to the Cards section of SWAGG and then select the gift you wish to use. Choose either Use In Store or Use Online. When the card information displays, show the phone to the sales associate for processing or enter the information you see online to complete your purchase.

how do i redeem an offer in store, online?

To redeem an offer tap Offers and then select the offer you wish to use. Choose either Use In Store or Use Online. When the card information displays, show the phone to the sales associate for processing or enter the information you see online to complete your purchase.

i'd like to receive cash back for one of my swagg gift cards. how do i do this?

To receive cash back on a SWAGG GIFT, complete the Cash Back form. Once we confirm your eligibility, we'll disable the card and within approximately 30 days you should receive a check for the card balance.